Service Management
ESM
COBIT
CMMI-SVC
USMBOK
SIAM
VeriSM
DevOps
Agile
Lean
5S
5S
Seiri
Seiton
Seiso
Seiketsu
Shitsuke
Sort
Set in Order
Shine
Standardize
Sustain
Safety
Service Portfolio
Service Portfolio
A Service Portfolio is a collection of Service Definitions
Service Definition
Service Definition
With a Service Definition...
Our customers know what to expect from us
We know what we need to deliver to our customers and are, therefore, in a position to work out what it will take to do so.
"Put yourself in the shoes of the customer" (1)
Service Interface
Service Interface
How to deal with us
Service Utility
Service Utility
What we offer
Service Warranty
Service Warranty
How quickly will we do things and to what standard
Cost
Cost
What is the cost
Bibliography & References
Bibliography & References
(1) https://www.youtube.com/watch?v=SJkNBtphFPchttps://en.wikipedia.org/wiki/IT_service_managementhttps://blog.zeplin.io/the-design-process-and-5-reasons-why-it-matters
Changehttps://whatfix.com/blog/change-management-plan-template/
5Shttps://www.nikunjbhoraniya.com/2018/09/5S-methodology.html
6Shttps://i.pinimg.com/564x/fa/93/60/fa93608293ffb087573098fe62ed4824.jpg
Changehttps://whatfix.com/blog/change-management-plan-template/
5Shttps://www.nikunjbhoraniya.com/2018/09/5S-methodology.html
6Shttps://i.pinimg.com/564x/fa/93/60/fa93608293ffb087573098fe62ed4824.jpg