What happened?
When did it happen?
Why did it happen?
Who was involved?
ITIL Incident Management...
What is the issue?
Where is it happening?
When did it start?
Who is affected?
RCA (Root Cause Analysis)...
Who saw it first?
What were they doing?
When did the system last work?
Where in the workflow did it fail?
Who is impacted?
What is the symptom?
When did it begin?
Where is it occurring (system, site, application)?
Why is it happening (initial suspicion—later validated in RCA)?
What happened?
When did it happen?
Why did it happen?
Who was involved?
Where did it happen?
How did it happen?
Occam's Razor is often considered synonymous with the slightly more strongly worded law of parsimony, or the rule of simplicty, which can be summarised as "the simplest explanation is usually the correct one."
Entities should not be multiplied unnecessarily.
"Pluralitas non est ponenda sine neccesitate""Frustra fit per plura quod potest fieri per pauciora"William of Ockham"Zebra is the American medical slang for arriving at a surprising, often exotic, medical diagnosis when a more commonplace explanation is more likely. It is shorthand for the aphorism coined in the late 1940s by Theodore Woodward, professor at the University of Maryland School of Medicine, who instructed his medical interns: "When you hear hoofbeats behind you, don't expect to see a zebra".Since horses are common in Maryland while zebras are relatively rare, logically one could confidently guess that an animal making hoofbeats is probably a horse." [1]
"even when models are equal in their measure of fit-accuracy to the observed data, the one generating the most concise explanation of data is more likely to be correct" [2]
Plan
Do
Check
Act/Adjust
Plan
Do
Study
Act